Required skills

technical skills to

assess a damaged vehicle for fraud indicators

assess a vehicle claim for fraud indicators

communication skills to gain information from customers and others relating to a fraudulent vehicle insurance claim

literacy skills to

interpret information relating to automotive insurance claims

write a comprehensive assessment report

numeracy skills to employ mathematical ideas and techniques to identify and report vehicle claim fraud indicators

team and interpersonal skills to work effectively with customers repairers and supervisors

problemsolving skills to establish diagnostic processes relating to identifying and reporting vehicle claim fraud indicators

Required knowledge

principles of fraud investigation

procedures for identifying and reporting fraud indicators

technical knowledge of motor vehicle mechanical electrical surface and structural

damage and faults

dismantling and repair methods

general insurance industry knowledge including relevant sections of

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications including workshop manuals and repair guides

applicable commonwealth state or territory laws regulations and standards relating to identifying and reporting vehicle claim fraud indicators including

Competition and Consumer Act

copyright law

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to identifying and reporting vehicle claim fraud indicators including

quality requirements

recording and reporting procedures

use of digital images

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge

A person who demonstrates competency in this unit must be able to

observe safety procedures and requirements

communicate effectively with others involved in or affected by the work

locate and interpret relevant information

apply knowledge of workplace procedures industry guidelines and legal requirements relating to fraud identification

assess vehicles to identify and report indicators of vehicle claim fraud in a range of situations including staged vehicle accidents theft and forced entry and manufactured damage

write an assessment report

maintain workplace records

Context of and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting

Assessment is to occur

using standard workplace practices and procedures

following safety requirements

applying environmental constraints

Assessment is to comply with relevant

regulatory requirements

Australian standards

industry codes of practice

The following resources must be made available for the assessment of this unit

a range of damaged vehicles including damage consistent with fraudulent activity

computer hardware and software calculators and general office equipment

fraudulent vehicle claim details and documentation

industry codes of practice and other relevant documents

internet access

workplace procedures

relevant information including OEM design specifications and repair procedures workshop and body repair manuals

relevant tools and equipment

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with the application of required skills and knowledge

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients

Assessment processes and techniques must be culturally sensitive and appropriate to the language literacy and numeracy capacity of the candidate and the work being performed

Assessment information may include:

WHS requirements may include:

Fraud indicators may include:

Workplace policies and procedures may include:

Industry guidelines may include:

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:

Workplace environmental practices may include: